1.Introduction
Connect Outsourcing ("we," "our," "us") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.connectoutsourcing.co.zw (the "Site") or use any of our services, including recruitment, HR outsourcing, labour outsourcing, payroll, virtual assistance, business process outsourcing (BPO), and software/web development (collectively, the "Services").
Please read this policy carefully. By using our Site or Services, you consent to the practices described herein.
2.Information We Collect
We may collect the following categories of personal information:
2.1 Information You Provide Directly
| Category | Examples |
|---|---|
| Contact & Identity | Name, email address, phone number, physical address, national ID or passport number (for verification). |
| Professional & Employment | CV/resume, employment history, qualifications, certifications, skills, references, preferences, driver's licence details. |
| Financial | Bank account details (for payroll or payment purposes), invoicing information. |
| Account Credentials | Username and password for our candidate or client portals. |
| Communications | Any information you provide when you contact us via email, phone, social media, or our contact forms. |
2.2 Information We Collect Automatically
When you visit our Site, we may automatically collect:
- Technical data: IP address, browser type and version, device type, operating system.
- Usage data: Pages visited, time spent, referral source, clickstream data.
- Cookies and similar tracking technologies (see Section 9).
2.3 Information from Third Parties
We may receive information about you from:
- Employers (when they refer you as a candidate).
- Background check providers (with your consent).
- Publicly available sources (e.g., professional networking sites) for recruitment purposes.
3.How We Use Your Information
We use your personal data for the following purposes:
| Purpose | Legal Basis (where required) |
|---|---|
| Recruitment & Placement – Matching candidates with job opportunities, sharing CVs with employers (with your consent), conducting skills assessments and reference checks. | Contract performance, Legitimate interest |
| HR & Payroll Services – Processing payroll, calculating statutory deductions, managing employee records for outsourced workers. | Contract performance, Legal obligation |
| Labour Outsourcing – Employing and managing workers assigned to client sites, handling disciplinary matters, paying wages. | Contract performance, Legal obligation |
| Virtual Assistance & BPO – Administering your virtual assistant or customer support services, managing access to your tools and data. | Contract performance |
| Market Entry & Business Growth – Communicating with you about your market-entry, marketing and event requirements, delivering completed work, engaging stakeholders on your behalf, and providing support. | Contract performance |
| Client & Candidate Support – Responding to your enquiries, providing quotes, sending service updates. | Legitimate interest |
| Marketing (with consent) – Sending you newsletters, job alerts, or information about new services (you may opt out at any time). | Consent |
| Site Improvement – Analysing usage patterns to improve our website and user experience. | Legitimate interest |
| Legal Compliance – Complying with labour laws, tax regulations, court orders, or other legal obligations. | Legal obligation |
5.International Transfers
Because we offer international recruitment and remote services, your information may be transferred to and processed in countries outside Zimbabwe (e.g., the UK, European Union, or other countries where our clients are based). When we transfer your data internationally, we take steps to ensure appropriate safeguards are in place, such as:
- Obtaining your explicit consent.
- Entering into standard contractual clauses with the recipient.
- Ensuring the recipient is bound by equivalent data protection obligations.
6.Data Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These include:
- Secure servers and encrypted data transmission (SSL/TLS).
- Access controls (only authorised employees can access personal data).
- Regular security reviews and employee training.
- Confidentiality agreements with all staff and third-party providers.
However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.
7.Data Retention
We retain your personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, or as required by law.
| Data Type | Retention Period |
|---|---|
| Candidate CVs & contact details | 2 years after last contact (unless you request deletion) |
| Client & worker records (payroll, contracts) | 6 years (as required by tax and labour laws) |
| Website usage data (anonymised) | 12 months |
| Marketing preferences | Until you opt out or request deletion |
After the retention period expires, we will securely delete or anonymise your data.
8.Your Rights
Depending on your location (e.g., Zimbabwe or the EU), you may have the following rights regarding your personal data:
- Access: Request a copy of the personal data we hold about you.
- Correction: Ask us to correct inaccurate or incomplete information.
- Deletion: Request that we delete your personal data (subject to legal obligations).
- Restriction: Ask us to limit how we use your data.
- Portability: Request a machine-readable copy of your data (where technically feasible).
- Objection: Object to processing based on legitimate interests (e.g., direct marketing).
- Withdraw Consent: Withdraw any consent you previously gave (e.g., for marketing).
To exercise any of these rights, please contact us using the details in Section 12. We will respond within 30 days. There is no fee for reasonable requests, but we may charge a small fee for excessive or repetitive requests.
10.Children's Privacy
Our Site and Services are not intended for individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe a minor has provided us with personal data, please contact us, and we will delete it.
11.Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. If we make material changes, we will notify you via email (if we have your address) or through a prominent notice on our Site. Your continued use of our Site or Services after the changes take effect constitutes your acceptance of the revised policy.
12.Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
- Email: privacy@connectoutsourcing.co.zw (or info@connectoutsourcing.co.zw)
- Phone: 08644041300 / 0786130867
Keep a copy for your records
Download the official document as a PDF.